PROFESSIONAL EXPERIENCES
Design Operations
Manager, CMF
San Francisco, CA
Extensive experience in managing projects and streamlining workflows for cross-functional ID, CMF, marketing and engineering teams. Skilled in organizing projects across various phases to achieve on-time delivery and facilitating open communication to foster a culture of collaboration and trust. Successfully advocated for improved meeting practices within the CMF team, enhancing efficiency and supporting high-quality design output for successful product launches such as Alta HR and Flyer.
Fitbit
February 2016 - May 2017
Design Project Manager
Samsung Design America
October 2014 - January 2016
San Francisco, CA
​Successfully transitioned into project management by leveraging strong organizational and communication skills to support leadership objectives and streamline cross-functional workflows across Industrial Design, UX/UI, and Engineering teams, ensuring alignment with strategic goals and optimal resource utilization. Skilled in coordinating project scope, schedules, budgets, and resources. Proven success in managing high-level engagements, including executive reviews, C-level presentations, and design workshops. Proactive in implementing process improvements and managing key vendor relationships and contracts to support major product launches such as Galaxy View and Gear Fit.
Administrative Assistant
Samsung Design America
October 2014 - September 2016
San Francisco, CA
Skilled in providing proactive support to the VP of Design through meticulous pre-planning, ensuring seamless operations and strategic project alignment. Experienced in managing domestic and international travel logistics for the leadership team, including major events such as CES and Barcelona Design Week, while streamlining travel and expense policies, earning recognition for Best Expense Settlement Practices. Proficient in managing event logistics, overseeing vendor contracts, and implementing meticulous billing review processes, resulting in over $20K in cost savings. Recognized for excellence in asset management and maintaining robust communication channels as a liaison between teams and key HQ departments, securing buy-in and support for organizational objectives.
Operations Specialist
Google (Contract)
June 2012 - September 2012
Mountain View, CA
Adept at facilitating communication between engineering and technical teams, resulting in improved product features and efficient resolution of customer issues. Proficient in coordinating feedback channels with Google Korea & Japan, managing direct carrier billing refunds, and addressing app-related issues to boost customer satisfaction. ​
EDUCATION
Certificate
Google UX Design
Coursera
2024
Google Project Management
Coursera
Expected: March 2025
Bachelor of Arts
Asian Literature & Culture
University of California, Riverside
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Advanced studies of humanities, arts, social sciences, languages, and intellectual history as ways to understand Asian cultures
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Degree Concentration: Japanese
Professional Skillset
Project Management
UX/UI Knowledge
Design Systems Management
Team Leadership
Risk Management
Product Roadmap Development
Vendor Management
Problem Solving
Communication
Expertise
Google Workspace
Microsoft Office Suite
Figma